Yes, all our pieces available in our shop can be shipped worldwide using Canada Post priority, unless otherwise specified.
Ready to ship pieces are shipped out within 24 hours or closest weekday.
Once a piece is pre-ordered it takes about 2-3 weeks for production before it is shipped.
If it is due to a defect in the making of the piece- we will happily repair it free of charge within the first two weeks of purchase. After-which we will still happily repair the piece for a minimal charge.
Yes, if you are interested in getting something custom made we will be happy to discuss your project with you.
Absolutely! We work with clients Internationally. We do most of our communication either over Skype or through email so location is not a factor. We work using the latest in CAD software and so are able to send you 3D images of what your finished piece will look like before it is even made and we send you images of the finished piece before shipping it out to you via FedEx.
Not necessarily. Sometimes jewelry pieces in big stores are cheaper because they are mass produced. Obviously the cost of making multiples of the same piece will be lower as the manufacturing cost will be divided among the quantity of pieces made. However, retail stores also have large overhead which they need to account for. Here at Chris & Alix we have cut the overhead. So even though you are making a one off piece- you are only paying for what you are getting. The quality of workmanship will also be higher than a mass marketed piece as all our pieces are handcrafted and not machine made.
Once the design is chosen the actual production time takes 3-6 weeks depending on the complexity of your project.
Absolutely! We know you are looking to have something custom made for a
reason. We are here to help whatever the project may be.
Yes, we can reuse both stones and metal (silver, gold or platinum) from preexisting pieces.
Yes, we require a 50% deposit before beginning the work on your piece. The remaining balance can be paid once your piece is completed.
We accept payments through our Shopify Store or Etransfers.
Yes, we ship internationally using either Canada Post priority or FedEx Priority which includes insurance and a tracking number.
Due to the nature of our business, no we do not. We take all the precautionary steps before production to ensure that the details are understood so that you get exactly what you ordered. Once the final proposal is accepted the piece belongs to you.
Yes, all our diamonds are GIA certified and we encourage our clients to buy diamonds from areas where human rights and environmental regulations are followed.